LEGAL
Privacy
MY ACL Rehab is the specialist ACL rehabilitation service developed by Fisio Sports Therapy.
Who we are / data controller
Fisnik Baliqi trading as Fisio Sports Therapy, Unit P, Mandara Place, Yeoman St, London SE8 5FA, info@fisiosportstherapy.com.
What personal information we may collect
When you contact us by email, WhatsApp or through a booking enquiry, you may choose to provide your name, contact details and information relevant to your enquiry.
Health and injury information
Your enquiry or clinical records may include information about an injury, surgery, rehabilitation or physical health. Health information is treated as special-category personal data under UK data-protection law.
Why we use personal information
Information may be used to respond to enquiries, discuss appointments, assessments, rehabilitation or testing, understand the support you are seeking, provide information you have requested, and communicate about the next appropriate step.
Lawful basis for processing
We process personal information only where there is a lawful basis under UK data-protection law. Health information is processed only where an appropriate condition for special-category data applies.
Who information may be shared with
Information is not routinely shared. Where appropriate and authorised, relevant information may be shared with a surgeon or doctor involved in your care.
Third-party communication platforms
If you choose to contact us through WhatsApp, your communication is also subject to WhatsApp’s own terms and privacy arrangements.
Clinical records and analytics
Clinical records are stored in WriteUpp.
How long information is kept
Information is kept only for as long as reasonably necessary for the purpose for which it was collected and to meet relevant legal, clinical and professional record-keeping requirements.
Data security
Appropriate technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse or disclosure.
Your data-protection rights
Subject to applicable law, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction of processing, object to certain processing, or ask for a copy of information you have provided.
Right to complain to the ICO
You have the right to raise concerns with the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled. More information is available at ico.org.uk.
Contact details
For privacy questions or data-protection requests, contact info@fisiosportstherapy.com.